Energy rebate Discretionary Payment Scheme

If you’re suffering financial hardship and responsible for energy bills, you can apply for a discretionary payment of £150 (£50 if you live in a house in multiple occupation).

The scheme is open for applications until 1 October 2022. Anyone in any council tax band in Camden can apply as long as they are liable for energy bills and can evidence hardship, even if you have already received a payment through the main energy rebate scheme (for those in band A to D properties).

You can also apply if you weren’t eligible for the main scheme but pay energy bills such as living in a house in multiple occupation, receiving Council Tax Support but moved into a band A to D property after 1 April 2022, or if you have successfully appealed the band of your property into band A to D.

More information on who is eligible for the Council's energy rebate Discretionary Payment Scheme 

Apply for energy rebate Discretionary Payment Scheme – remember to select ‘Council Tax Rebate Discretionary Scheme'

To apply, you will need to register for an account on the grants portal, and provide:

  • Your ‘property reference number’ which can be found by searching at tax.service.gov.uk/check-council-tax-band/search
     
  • Your unique council tax reference (from the top right corner of your last council tax bill)
     
  • Proof of identity (must be valid):
    • UK or EU driving licence 
    • Passport
    • Birth certificate 
    • UK biometric residency permit
    • Asylum identity card
    • Freedom Pass
    • Blue Badge
    • 60+ Oyster card
    • PASS card from the national Proof of Age Standard Scheme
  • Proof of address on 1 April 2022 (please note we cannot accept a council tax bill):
    • Utility bill 
    • Internet, TV or phone bill
    • Current TV licence 
    • Current contents insurance certificate 
       
  • If you live in a house in multiple occupation, you must provide an electricity or gas bill to prove that you are responsible for energy bills. 
     
  • Bank statements for the last 3 months – both yours and adults you live with. Some banks mask the account number on online statements. In order to validate your claim we need the whole account number showing, so you may need to obtain a paper copy and upload it your claim. 
     
  • The reason for your application, for example living in a house in multiple occupation (HMO), financial hardship, moving in after 1 April 2022 (for Council Tax Support recipients only) or valuation decision on an appeal made before 3 February 2022 to reduce your band from E or higher to D or lower.
     
  • If you are applying as a result of hardship, you must upload proof of your hardship – for example, rent or mortgage arrears or other debts. If you live in a house in multiple occupation, please upload evidence that you are responsible for energy bills. 

Please note that the Discretionary Payment Scheme has limited funding so residents in most need will be prioritised.

If you don’t have access to the internet you can call 020 7974 4444 (option 9) to book an appointment at our offices at 5 Pancras Square, N1C 4AG

Energy rebate main scheme 

Applications for the energy rebate main scheme closed on 1 August 2022.

More information about the energy rebate main scheme

Energy rebate main scheme: More information

Applications for the energy rebate main scheme closed on 1 August 2022. We are currently processing any remaining applications submitted by the deadline to allow us to identify households that did not apply, but we believe were eligible, to allow us to credit their council tax accounts with the £150 payment by the end of September 2022.

  • We automatically paid households who pay council tax by direct debit where we could match details on the bank account with those of the person responsible for council tax. We sent letters in late April inviting residents to apply where we could not verify bank details or a direct debit was recently set up which prevented them passing the pre-payment validation process.
     
  • Households receiving Council Tax Support who do not pay council tax by direct debit (including those receiving 100% discount) were sent a letter in the post with a code to collect the money from the Post Office. These payments needed to be claimed by 1 August 2022. Payments left unclaimed at the Post Office will be returned to the Council shortly and credited to your council tax account in September 2022.
     
  • Anyone else responsible for council tax living in a property in bands A to D on 1 April 2022 was invited to apply by letter. If you did not apply, the payment will be credited to your council tax account by the end of September 2022. If you were not eligible for the main energy rebate payment or need more support, you may still be eligible under our Discretionary Payment Scheme.

Energy rebate Discretionary Payment Scheme: More information

The Discretionary Payment Scheme provides support for a range of different situations. All applications under the Discretionary Payment Scheme must be made by 1 October 2022. If you receive a discretionary payment, this will not need to be repaid.

Apply for Discretionary Scheme payment – remember to select 'Council Tax Rebate Discretionary Scheme' 

If you are suffering financial hardship and responsible for energy bills, even if you have already received a payment through the energy rebate main scheme (for those in bands A to D properties)

  • You will need to apply for this even if you were automatically paid through the main scheme as we will need evidence of the financial hardship due to the limited funding available under this scheme.
  • Residents receiving Council Tax Support or with no recourse to public funds will be prioritised. If your application is successful, you will receive a £150 payment.

If you live in a house in multiple occupation (HMO) and are responsible for your own energy bills

  • If you live in a house in multiple occupation (HMO), a hostel, or have a long-term rental agreement and the cost of council tax is included in your rent but you are responsible for your own energy bills, every person living in the property can apply for £50 each.
  • Landlords of HMOs will not be eligible for any payment under the Discretionary Payment Scheme, even where they are the registered party responsible for council tax on 1 April 2022.
  • Those living in student halls will not normally be eligible as the university would cover increased energy bills. People living with another household and not responsible for household bills, for example, non-dependent children or lodgers, will not be eligible for a separate payment.

If you moved in after 1 April 2022 but before 1 October 2022 and receive Council Tax Support

  • You can apply for a £150 payment if you have not already received a main scheme payment at your previous address.

If you are waiting for a property valuation decision 

  • If you live in a new build property and are waiting for a valuation of your council tax band, you can apply for a £150 payment once a decision has been made if it is valued in bands A to D as of 1 April 2022.  The decision needs to come through before 1 October 2022. 

If you put in an appeal against your council tax band before 3 February 2022 and it reduces your band to A to D and is backdated to before 1 April 2022

  • You can apply for a £150 payment if you have not already received a main scheme payment. The decision needs to come through before 1 October 2022. You are not eligible if the appeal was submitted after 3 February 2022. 

Please note that the Discretionary Payment Scheme has limited funding so residents in most need will be prioritised.

Further information 

Further support with energy bills

In addition to the £150 Energy Rebate, all households will get government-funded £400 one-off support with energy bills – this will not need to be paid back. Energy suppliers will pay this to households with an electricity meter over six months from October 2022.

Direct debit and credit customers will have this money credited to their account, while customers on pre-payment meters will have the money applied to their meter or paid via a voucher. Three one-off payments are being made to households and families to support with the rising cost of living, including:

  • £650 Cost of Living Payment for those on means-tested benefits (split over two payments in summer and autumn)
  • £300 Pensioner Cost of Living Payment
  • £150 Disability Cost of Living Payment.

Find out more about government support with energy bills

More support available


We know this is a really difficult time as many of us are facing rising living costs. If you’re struggling, we're here for you. 

Find out about more financial support available in Camden

Bogus callers: fraud awareness

Do not provide your bank details to anyone calling you claiming to be from the Council’s council tax team and asking you for your bank details to be paid the £150 energy rebate. We will not contact you by phone to ask for bank details.