Report a repair
Please report any damp and mould in your council home straight away.
Our repairs team work hard to keep your council homes safe, warm and in good repair all year round.
Report all non-emergency repairs online
How to report online
Log in or sign up
- Click on 'Housing' then 'Request a repair'
- Choose an appointment that suits you
- We'll text you to confirm your appointment
Contact us via WhatsApp
Contact us using live chat
If you have a question or need advice about a housing repair, you can talk to us instantly and upload pictures of your repair.
You can get straight through to a real person to ask your question or book your repair, available from Monday to Friday, 8am to 5pm.
Just click on the blue speech bubble at the bottom of this page to start your live chat.
- Unblocking sinks and drains
- Inside doors (apart from your kitchen door)
- Front door numbers
- Security chains, additional locks, lost or damaged keys
- Carpets or flooring except in bathrooms
- Light bulbs or fuses
- Plugs and chains on baths, basins and sinks
- Curtain rails, hooks and shelves
- Surface cracks in wall surfaces and plasterwork
- Kitchen worktops, handles, drawers and cupboards (unless fair wear and tear – if you’re not sure, the best thing to do is contact us on live chat where you can upload pictures of your repair)
- Tiles around baths and sinks
- Minor drainage blockages
- Internal decorations
- Your private garden
- Toilet seats
Find out how to carry out your own minor repairs - like bleeding a radiator or changing a toilet seat by watching our home repair videos.
Handy person service
Other useful links and contact numbers
or0800 111 999
- Thames Water
to report a mains clean water leak Contact Thames Water on0800 316 9800 if the leak is not clean water. For example, a sewer blockage or flooding
- UK Power Networks
i f you are experiencing a power cut
- London Fire Brigade
for fire alarm installation contact local fire service on0800 028 4428 0207 499 0602 BTU: 0208 985 0409 GEM:
Feedback and compliments
Your views are important to us so please send compliments or any suggestions to improve the repairs service below.